Ways to clear up misunderstandings
TweetThis morning I was talking to someone in HR who delivered to me the bad news that I didn’t expect to hear. I was suppose to be hired now and get my job offer. But, all of a sudden he said that I’m...
View ArticleDealing with dissatisfied customers
TweetI was reading Robert Kiyosaki’s book and I read this story about his cashflow game. Cashflow is a game wherein you play as a someone who tries to manage their finances, build assets, and the goal...
View ArticleBe Patient, I know you feel like yelling. But don’t!
TweetI remember a time when I had a customer on the phone that is so dumb and acts like a know it all guy. It’s really irritating to talk to him. I was so frustrated and angry with the way our...
View ArticleFunny video, pissed customer but rep just kept his cool
Tweet This video is really funny about a call to Dell customer support. The customer calls in to ask how to turn off the laptop and the rep kept asking for information about the account before helping...
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